FAQ | Vunder

 FAQs 

 About 

SALES TAX

Because Vunder operates in Michigan and California, Vunder is legally obligated to collect sales tax in these two states. If you require additional information regarding your state sales tax laws, contact your state revenue department.

 

WHOLESALE

For inquiries about wholesale pricing, volume, etc., please contact our sales team here.

TRACKING ONLINE ORDERS

To check the status at any time, please refer to the tracking number provided by Fedex with your purchase (given upon checkout).

PRE-ORDER SHIPPING

Items designated as 'pre-order' are currently being ordered, produced, and shipped to the US for distribution.

 

The following items are currently available to ship:

  • Barcelona LG

  • Casablanca LG, MD, & Casablanca Set

  • Tahiti LG, MD, & Tahiti Set

  • Venice LG

The following items will be available to ship in May:

  • Barcelona XL, MD, SM

  • Victoria XL, LG, MD, SM

  • Casablanca SM & Full Set

PROPER USE

Carefully place product on its head and lift off base cap. Fill with accents as desired. Press base cap firmly with thumbs

until fully closed. Place gems, stones, shells, sea glass, natural materials, liquids, LED, coins, photos and collectibles inside.

CARE & CLEANING

Wash glass and pedestal base with warm soapy water, rinse thoroughly.  Avoid abrasive cleaners or metal scrubbing brushes.  Do not put in dishwasher.  Dry with cloth or paper towel.  To dislodge stuck objects, use a narrow object such as a pen, chopstick or folded plastic-coated hanger.  

ONE-TIME LIFETIME REPLACEMENT GUARANTEE

If your product breaks during regular use, please reference this document and contact warranty@vunder.com to receive instructions.  

 

CAUTION

Do NOT put product in the dishwasher, microwave, oven or freezer. Do not put fish or small animals inside. Do not put lit candle in vases. Vase not intended for use with real candles. Do not force objects inside. To dislodge stuck objects, use the product cleaning tool or a narrow object such as a pen, chopstick or folded plastic-coated metal hanger.